Blue Shoots Ltd Terms and Conditions

These terms and conditions do not affect your statutory rights.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web Site.

Postage

ALL Mainland UK (including N.I.) orders are charged at £4.95 P&P if the order total is under £60. All orders over £60 have free P&P.

Estimates for postage to Continental Europe are charged £15 P&P & to World-wide orders, £20. If you want your order delivered to an overseas address please contact us for an exact postage quotation using the details above. Prior to despatch we will contact you via email to confirm your postage.

We will deliver small household appliances, such as kettles, toaster, blenders to the UK only.

Delivery

Delivery is expected to take 3-6 working days.

In some circumstances due to product availability, delivery may take longer but will be delivered in 28 days if available. Although we hold a significant amount of stock there maybe circumstances that we are reliant on the manufactuturer or distributor to supply the product. If in the unfortunate circumstances that the product is discontinued or unavailable via the manufacturer/distributor we will refund you as soon as we are made aware.

Tax Charges

For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. If placing an order outside the UK and European Union, please click the exempt button to reduce VAT to zero.

Stock information:

We supply many deletion lines, and in some cases the stock may be limited.

Returns/no quibble money back guarantee:

You may return any item within 14 days for a full refund of the purchase price. Please return the items in a jiffy bag, or any of our packaging. Please enclose a covering letter with your name & address and whether you would like an exchange or refund of the item.

Faulty goods: Should an item received be faulty, please let us know. We will replace the item with a tested replacement, exchange it for another choice, or issue you with a refund. Please enclose a covering letter with this product, informing us of how you wish us to deal with your return.

Damaged cases: If any items arrive in a cracked or damaged case please inform us, and we will send you replacements.

None of the information given on this page will affect your statutory rights as a consumer.

Privacy policy

All customer information is collected through ordering or registering with us, and is collected lawfully and in accordance with the Data Protection Act 1998. All information is collected directly through us and not a third party, and is to allow us to fulfill your order.

If you enter your email address when ordering or registering with us you will be sent our regular newsletter, if you wish to stop receiving this newsletter please click the unsubscribe link at the bottom of every newsletter.

If you have any questions regarding our privacy policy please contact us.

The Waste Electrical and Electronic Equipment (WEEE) Regulations

The Waste and Electronic Equipmet (WEEE) Directive is now UK law. The legislation aims to make producers pay for collection, treatment and recovery of waste electrical equipment. The regulations also means that suppliers of equipment like high street shops and internet retailers must allow customers to return their equpment free of charge. Customers buying WEEE goods over the internet can return their WEEE to us at no charge as long as they are like for like products. For example, if you buy a toaster from us we will pick up your old toaster. However if you require this service you must inform us of your request before we deliver your new item. To arrange collection of your WEEE contact us at the Address / Telephone number above: